Apple SVC-19A Apple Service Fundamentals Exam Exam Practice Test Questions

• Question 1

  Which equipment is used to check if an AC power outlet is properly grounded?

  • A conductive workbench mat
  • A ground polarity tester
  • A grounding cord with alligator clips
  • A nylon probe tool (black stick)

  Show Answer Answer: C Next

• Question 2

  Which of the following expresses empathy rather than sympathy?

  • I feel so sorry for you. I bet you feel disappointed.
  • Poor you! You must feel awful.
  • Oh, what a pity! This must make you feel disappointed.
  • I am sorry this happened to you. I can see why you may be disappointed

  Show Answer Answer: D Next

• Question 3

  John is attempting to use Handoff with his recently updated iPhone and Mac. He does not see the Handoff icon for the app he is using appear in macOS.What troubleshooting step should John try first?

  • Verify that both devices are connected to a Wi-Fi network using WPA2 security.
  • Verify that iPhone Cellular Calls are turned on in System Preferences > Network.
  • Verify that both devices have Wi-Fi turned on.
  • Reset Network Settings on iPhone.

  Show Answer Answer: C Next

• Question 4

  Which of the following statements is true of electrostatic discharge (ESD) damage?

  • Conventional testing detects all damage caused by ESD.
  • ESD should ideally occur near active electronic systems.
  • Accidental ESD will result in fewer additional repairs on the same device.
  • ESD impacts microscopic pathways on the integrated circuits.

  Show Answer Answer: A Next

• Question 5

  Which of the following summarizes a customer's concerns without simply repeating what the customer said?

  • Evaluating
  • Listening
  • Reflecting
  • Parroting

  Show Answer Answer: C Next