ASQ CMQ-OE Manager of Quality/Organizational Excellence Exam Exam Practice Test Questions

• Question 1

  Which of the following statements is true about using the plan-do-check-act (PDCA) methodology to make an improvement?

  • It is the best way to pursue any kind of improvement.
  • The "doing” step is more important than the "checking" process in the sequence.
  • The "checking" process usually produces corrective actions.
  • The process must continue until the desired results are achieved.

  Show Answer Answer: D Next

• Question 2

  The most common reason that companywide quality training programs fail is because the

  • Participants' baseline skills are too diverse
  • Language and concepts are to complex
  • Participation by various functional departments is lacking
  • Support of management is lacking

  Show Answer Answer: D Next

• Question 3

  First Community Bank Holding Company executive management has initiated an environmental scan lo determine the strategy to respond to new regulatory' standards. Management has observed that the bank has a good reputation in the marketplace, a talented workforce. 600 different options for investment strategies, and a solid management team, which is compensated substantially above industry levels. The bank is considering offering on-line securities trading as a new service to its customers. Which of the following should management consider as an external threat to First Community Bank Holding?

  • Reputation in the marketplace
  • New regulatory standards
  • Compensation above industry standards

  Show Answer Answer: B Next

• Question 4

  When selecting new employees for jobs requiring cross-functional communication, one criterion a manager should consider is the employee's

  • Organizational skills
  • Ability to work with others
  • Previous work experince
  • Personal integrity

  Show Answer Answer: B Next

• Question 5

  ACME organization has several teams "feuding" with one another. This is causing quality issues with customers, due to the variability in services and a lack of understanding not valuing what the other learns are doing within the broader enterprise. An instructor has been identified to host team budding exercises to help remediate die antagonism and get the employees focused on cooperative value-laden improvement efforts. Which of the following training approaches would be most effective?

  • Process improvement training
  • Technical skills training
  • Performance evaluation training
  • Cross-functional training

  Show Answer Answer: A Next