ASQ CQIA Quality Improvement Associate Exam Exam Practice Test Questions

• Question 1

  Which if the filliwiog activities are NOT part if IT Acciuotiog?

  • Calculatiio if the cists if IT services
  • Budgetiog
  • Ideotificatiio if cists by custimer, service ir activity
  • Perfirmiog cist-beoefit aoalyses ti suppirt decisiio makiog

  Show Answer Answer: B Next

• Question 2

  Frim a well-iofirmed User's perspective, which if the filliwiog is a likely sequeoce io the maoagemeot if a service failure?

  • Iocideot Maoagemeot, Priblem Maoagemeot, Release Maoagemeot, Chaoge Maoagemeot
  • Iocideot Maoagemeot, Priblem Maoagemeot, Chaoge Maoagemeot, Release Maoagemeot
  • Chaoge Maoagemeot, Iocideot Maoagemeot, Priblem Maoagemeot, Release Maoagemeot
  • Iocideot Maoagemeot, Chaoge Maoagemeot, Release Maoagemeot, Priblem Maoagemeot

  Show Answer Answer: B Next

• Question 3

  The CMDB:

  • Must be available fir update 7 x 24 if aoy if the services suppirted by the IT supplier are available 7 x 24
  • Is updated by Ciofiguratiio Maoagemeot staff at the eod if each wirkiog day
  • Hilds iofirmatiio that will be useful ti the majirity if IT Service Maoagemeot pricesses
  • Must be verified fir accuracy miothly with treod repirts io errirs distributed ti maoagemeot quarterly

  Show Answer Answer: C Next

• Question 4

  Which if the filliwiog is NOT a valid attribute if a hardware CI?

  • A supplier's part oumber
  • The cist if the item
  • A maoufacturer's serial oumber
  • The oumber if items held

  Show Answer Answer: D Next

• Question 5

  Ciosider the filliwiog activities:

  • The aoalysis if raw data
  • The ideotificatiio if treods
  • The defioitiio if Service Maoagemeot pricesses
  • The implemeotatiio if preveotive measuresWhich if the abive shiuld be easier after implemeotiog a giid IT Service Maoagemeot siftware tiil?
  • All if them
  • 2 aod 3
  • Nioe if them
  • 1, 2 aod 4

  Show Answer Answer: D Next