Avaya 7392X Avaya Aura Call Center Elite Implementation Exam Exam Practice Test Questions

• Question 1

  Which two parameters must be configured to allow Service Observing while, off site? (Choose two.)

  • Service Observing Listen Only Access Code
  • COR - Restriction Override set to all
  • Service Observing (Remote/By FAC)
  • Telecommuter

  Show Answer Answer: A, C Next

• Question 2

  With Expert Agent Selection (EAS), when is an agent-loginlD associated with a specific extension?

  • When the station has Auto Answer enabled
  • When the telephone extension is configured on the station form
  • When the agent's login ID Is administered in the switch
  • When the agent logs in at that extension

  Show Answer Answer: D Next

• Question 3

  You need to troubleshoot Best Service Routing (BSR) vectors for multi-site routing to verify that they are operating as Intended.Which command would you use to do this?

  • List trace trunk
  • Monitor bcms hunt group
  • List trace vdn
  • Monitor bcms trunk

  Show Answer Answer: C Next

• Question 4

  Which component handles the featured of Avaya Aura Call Center Elite?

  • Presence Services
  • Media Server
  • Session Manager
  • Communication Manager

  Show Answer Answer: B Next

• Question 5

  Which two statements describe why the agent's state would be designated as 'OTHER' in a non-EAS environment? (Choose two.)

  • The agents are on calls from another split.
  • The agents are on outgoing calls.
  • The agents are dialing a number to place a call or activate a feature.
  • An ACD call is ringing at their telephone.
  • The agents have pressed thou aux work button.

  Show Answer Answer: C, D Next