Avaya 7492X Avaya Aura Call Center Elite Support Exam Exam Practice Test Questions

• Question 1

  When deploying virtual environments, what factors should you consider for your virtual server?

  • Configure resources where the virtual appliances are on the same host if possible
  • Configure resources on as many separate partitions as possible
  • Configure resources for traffic or performance for an average day
  • Configure resources in a way that you can monitor their performance regularly

  Show Answer Answer: C Next

• Question 2

  How can an installer identify if a customer has the Call Center Elite package?

  • Check the System-Parameters Customer-Options Form and look for the "Call Center Elite" field.
  • Check the Feature-Related System Parameters and look for the "Call Center Elite" field.
  • Check the System-Parameters Customer-Options Form and look for the "EAS" field.
  • Check the System-Parameters Customer-Options Form and look for the "Vectoring (3-0 Enhanced) field.

  Show Answer Answer: C Next

• Question 3

  A customer wants to routinely monitor their vectors for unexpected results. How should they monitor their results?

  • Use the System Maintenance > Reports >Error Log report in the Call Management System
  • Use the list history command in the Communication Manager
  • Use the display events command in the Communication Manager
  • Use the Exceptions > Reports > Vector Exceptions in the Call Management System

  Show Answer Answer: C Next

• Question 4

  A customer has provided one specific customer toll free number. The customer should have some (but not total) advantage over the typical call to the same skill as other callers.Which Business Advocate (BA) feature is used to adjust the service level for the customer to this particular skill?

  • Reserve Agents
  • Weighted Advance Time
  • Dynamic Queue Position
  • Greatest Need

  Show Answer Answer: A Next

• Question 5

  What are two call vectoring command failures for "adjunct routing"? (Choose two.)

  • The VDN's COR does not permit routing to the adjuncts applied destination.
  • The specified agent Is not logged into the specified split tor a direct agent call.
  • The VDN's COS-group does not have Console Permission set to y.
  • The CTI link can be any Identifier.

  Show Answer Answer: A,B Next