Cisco 500-442 Administering Cisco Contact Center Enterprise Exam Exam Practice Test Questions

• Question 1

  Deploying a VXML application is a two-step process. The first step is deploying the projects to a local archive (.zip file using the Deploy option in Call Studio). The second part of the project deployment uses SPOG to transfer the .zip file to the VXML Server(s). Which option in SPOG will be utilized to transfer these zip files to VXML Server(s)?

  • Route Settings under Call Settings card
  • IVR Settings under Call Settings card
  • Device Configuration under Infrastructure Settings card
  • Miscellaneous under Call Settings card

  Show Answer Answer: C Next

• Question 2

  Which two components must a script be associated with to run? (Choose two.)

  • CED
  • Media Routing Domain
  • Skill Target
  • Call Type
  • Dialed Number

  Show Answer Answer: B, E Next

• Question 3

  Which two actions are Supervisors able to perform that Agents are unable to perform? (Choose two.)

  • View Team gadget in Finesse
  • Answer Calls from Skill groups and PQs
  • CUC login
  • Log in to CCE admin
  • CUCMAPI

  Show Answer Answer: A, B Next

• Question 4

  Where should the RONA setting be positioned the highest?

  • On CVP OPS console
  • On the phone in CUCM
  • On the desk setting on UCCE
  • On the script in UCCE

  Show Answer Answer: A Next

• Question 5

  What are two descriptions for the Agent Targeting Rule? (Choose two.)

  • Agent Targeting Rule configuration simplifies the Call Routing configuration for the CCE Agent Peripheral Gateways (PG).
  • Agent Targeting Rule configuration simplifies the Mobile Agent configuration for the CCE Agent Peripheral Gateways (PG).
  • The Agent Targeting Rule allows configuration of Media groups by specifying the Agent id range and valid Routing Clients.
  • Agent Targeting Rule configuration simplifies the Call Routing configuration for the CCE VRU Peripheral Gateways (PG).
  • The Agent Targeting Rule allows Call Routing to be configured by specifying the Agent Extension range and valid Routing Clients.

  Show Answer Answer: C, D Next