Cisco 500-445 Implementing Cisco Contact Center Enterprise Chat and Email Exam Exam Practice Test Questions

• Question 1

  Which TCP must be opened in the firewall between Services server and Messaging server?

  • 587
  • 9001
  • 15097
  • 47500

  Show Answer Answer: C Next

• Question 2

  Which process scans content and applies regular expressions to mask the sensitive information?

  • Data leak prevention
  • Data masking
  • Data filtering
  • Data scanning

  Show Answer Answer: B Next

• Question 3

  What is the maximum permissible one-way network delay between Unified CCE servers and ECE servers?

  • 80 milliseconds
  • 120 milliseconds
  • 240 milliseconds
  • 300 milliseconds

  Show Answer Answer: A Next

• Question 4

  Which two ways are departments configured? (Choose two.)

  • Departments, once created, cannot be deleted from ECE.
  • Each department has 14 types of resources available for use.
  • Departments cannot be created in the ECE console if integrated with PCCE, and they can only be created in PCCE.
  • Departments can be created in the ECE console if integrated with PCCE, and they can be imported from SPOG.
  • Departments can be created in the ECE console if integrated with PCCE, and they can be imported from ECE Gadget.

  Show Answer Answer: A, B Next

• Question 5

  What are three steps in an email process flow? (Choose three.)

  • EAAS Instances sends NEW_TASK message to MR PIM.
  • MR PIM returns DO_THIS_WITH_TASK to EAAS with AgentID.
  • Rules Process executes the start and scheduled workflows.
  • Email is pulled in by listener instance and written to the database.
  • Email is pulled in by retriever instance and written to the database.
  • EAAS notifies EAMS of DO_THIS_WITH_TASK.

  Show Answer Answer: D, E, F Next