Cisco 500-445 Implementing Cisco Contact Center Enterprise Chat and Email Exam Exam Practice Test Questions

• Question 1

  What is the maximum size of an attachment to be downloaded by an agent user interface before temporary slowness may be experienced?

  • 20 KB
  • 30 KB
  • 40 KB
  • 50 KB

  Show Answer Answer: D Next

• Question 2

  What are the workflow types in ECE?

  • Alarm, Inbound, Exception, Default
  • Inbound, Outbound, Alarm
  • Default, Inbound, Outbound
  • Alarm, Outbound, Inbound, Exception

  Show Answer Answer: B Next

• Question 3

  What are four best practices before starting to troubleshoot ECE issues? (Choose four.)

  • Know the ECE version and Engineer Specials installed.
  • Collect all ECE services logs.
  • Understand the physical model, be it a centralized office or branch location, as well as the VoIP protocol.
  • Restart the ECE servers.
  • Upgrade to the latest Engineer Special.
  • Understand the Deployment Model, the call-flow, the messaging flow, and the configuration.
  • Understand the customer's intent for the flow of emails and chats.

  Show Answer Answer: A, B, C, D Next

• Question 4

  When does the workflow assignment service publish a message to the application server?

  • When the agent logs out
  • When a new email is assigned to a user
  • When a new task is created
  • When the agent login in

  Show Answer Answer: C Next

• Question 5

  Which items must be configured before agents can reply to emails from customers?

  • Inbound workflows, Outbound workflows, Email aliases, Users, Queues
  • Inbound workflows, Outbound workflows, Users, Email aliases
  • Inbound workflows, Outbound workflows, Queues, DN
  • Email aliases, Inbound workflows, Users, Queues

  Show Answer Answer: A Next