Which two steps in the customer lifecycle approach are owned by the sales and marketing team? (Choose two.)
Refer to the exhibit.What is the concern for a Customer Success Manager within this task of the RACI matrix?
What is the purpose of capturing moments of success with a customer?
A customer does not feel they have received value from a software solution, and the 3-year contract is expiring in 60 days. The customer is hesitant to continue spending money and is considering other alternatives. Which stakeholder is responsible for ensuring that the customer realizes value from solutions coming up for renewal?
A customer's renewal is due in the next 6 months. Analytical data has been provided to the Customer Success Manager that shows customer usageover the last 12 months. Which two additional pieces of information are important prior to a meeting with the customer to discuss their adoption journey prior to the renewal? (Choose two.)