Exin SIAMP EXIN SIAM Professional Exam Exam Practice Test Questions

• Question 1

  OUTSCO is in the final 12 months of their contract with ZYXUK, but they would like to be part of the new SIAM model. However, the quality and performance of services ZYXUK receives from OUTSCO isdecreasingIn the new SIAM model, service credits will apply to all service providers ZYXUK has never applied service credits to OUTSCO beforeWhat is the best way to increase the performance of OUTSCO?

  • Apply service credits for the breached SLAs, even though service credits were not previously applied
  • Appoint a ZYXUK project manager to take ownership for resolving the provider s performance issues
  • Hold reviews between OUTSCO and the ZYXUK service delivery managers to address causes of failure
  • Make ZYXUK develop an improvement plan with target dates and measures for OUTSCO to follow

  Show Answer Answer: C Next

• Question 2

  ZYXS has been chosen as the service integrator. Immediately after implementation an issue has arisen with a high priority incident. OUTSCO and ZYXD are passing the incident between them and are blaming each other for not owning the solution. Meanwhile the incident is approaching its target resolution time and may breach its service levelWhat should ZYXS do first?

  • Call a meeting of the senior representatives of OUTSCO and ZXYD to agree on an approach
  • Convene an immediate meeting with OUTSCO and ZYXD to agree steps to resolve the incident
  • Escalate the dispute to a SIAM governance lead in ZYXH who has the authority to make an enforceable decision
  • Request a meeting with the purchasing department to get a definitive contractual view of responsibility

  Show Answer Answer: D Next

• Question 3

  The SIAM Project Board has decided that the service integrator will be external. The external service integrator has been charged with establishing the governance framework to monitor and measure performance of the ZYX SIAM ecosystemWhat will contribute most to the complexity of the governance framework??

  • ZYX's merger with a Japanese competitor
  • ZYXD's job descriptions and operating procedures
  • ZYXG's IT strategy and local service providers
  • ZYXUK’s lack of attendance at the Change Approval Forum

  Show Answer Answer: A Next

• Question 4

  The SIAM model in ZYX has been successfully implemented and operational for 6 months All service providers have signed up to multi-party service level agreements and a detailed collaboration agreement. All providers are either using or interfacing with the common ITSM tool.NETSCO is providing all LAN and WAN services across the group Although NETSCO is consistently achieving all of its service levels and attends all necessary meetings. NETSCO is not contributing to the overall relationship with the other service providers.The service integrator wishes to address this problem with NETSCO What action should the service integrator take?

  • Do nothing immediately as it is still early in the contract but monitor the contributions from NETSCO.
  • Hold a meeting with NETSCO to discuss why they are not engaging in the cultural elements of the contract
  • Reinforce the need for positive cultural engagement from all service providers at the next service provider forum.
  • There is nothing that the service integrator can do as NETSCO is meeting all of the contracted service levels .

  Show Answer Answer: B Next

• Question 5

  What best describes ZYX's strategic drivers for transitioning to a SIAM model?

  • To enable the design implementation operation and improvement of integrated end-to-end services
  • To ensure that these services are aligned with the ZYX corporate objectives, and allow problematic legacy systems to be retired
  • To reduce the overhead and cost of managing an increasing number of service providers across the different ZYX companies
  • To reduce the incidence of contract overlap, where more than one provider is being paid to deliver the same service within ZYX
  • To reduce the risk of the service providers operating in silos, focused on their own targets rather than the wider end-to-end service
  • To promote collaboration between providers in seeking ways to reduce IT operating costs and enable Agile development of new services C .
  • To reduce the costs of operating IT. while at the same time ensuring that agreed service levels are met
  • To enable IT capabilities that support agility and rapid expansion of the ZYX business into new geographical areas

  Show Answer Answer: C Next