Genesys GCP-GC-REP Genesys Cloud Certified Professional - Reporting and Analytics Exam Exam Practice Test Questions

• Question 1

  Jose created and saved an agent report. He did not configure some of the options, and the current status of this report is Disabled. How can he enable this report?

  • Reports> Report Editor> Report Generation Time> Schedule
  • Reports> Report Editor> Report Generation Time> Now
  • Reports> Report Editor> Report Generation Time> Schedule Properties
  • Reports> Report Editor> Report Generation Time> Recurrence

  Show Answer Answer: D Next

• Question 2

  After the report gets deleted, you can download it from the archived list.

  • True
  • False

  Show Answer Answer: B Next

• Question 3

  Which definition matches the performance and activity views for Queues?

  • Used to monitor real-time contact center metrics.
  • Used to view real-time metrics, such as status, time in status, calls answered, average talk time, and average ACW.
  • Used to view real-time and historical metrics, such as service level %, abandon %, customer waiting, and active agents.
  • Used to view historical data only.
  • Used to view metrics for completed phone calls and chats, such as the user, remote telephone number, date/time, and duration.

  Show Answer Answer: E Next

• Question 4

  Select the possible factors which increase the report runtime and failures. (Choose two.)

  • Adjust report parameters so that report includes fewer agents, queues, and interactions.
  • Run reports during peak hours.
  • Review and ensure the usage of scheduled reports.
  • Ask every team member to run and save a copy of the report.

  Show Answer Answer: B, C Next

• Question 5

  Which of the following views can help supervisors to determine agent performance issues with interactions that set a specific wrap-up code in one or multiple queues?

  • Agents Wrap-Up Interval Detail
  • Agents Schedule Detail
  • Agents Wrap-Up Detail
  • Agents Interactions Detail

  Show Answer Answer: C Next