Genesys GCP-GCX Genesys Cloud CX Certified Professional - Consolidated Exam Exam Practice Test Questions

• Question 1

  User Status Detail report includes specifics about queue activity such as interacting, idle, and not responding.

  • True
  • False

  Show Answer Answer: A Next

• Question 2

  What level of permissions does a user require to view the organization settings?

  • Admin
  • Agent
  • Supervisor
  • All of the above

  Show Answer Answer: D Next

• Question 3

  Your company has just acquired a new building, and you have to add this new location to Genesys Cloud CX. What are the prerequisites to perform this task? (Choose two.)

  • You must know the exact coordinates of the new building.
  • You must have images of all the users located at the new location.
  • You must collect general information such as building address,number of floors, location contact information, etc.
  • You must have the basic profile data for all users at the new location.
  • You must have Admin rights to Genesys Cloud CX.

  Show Answer Answer: C,E Next

• Question 4

  You have just added 53 employees to Genesys Cloud CX, and one of them, John Camper, has emailed to inform you that he did not receive the invitation email. Which of the following options is the best way to move forward if you want John to be able to use the features and functions of Genesys Cloud CX?

  • Resend the invite.
  • AddJohn to Genesys Cloud CX again so that a new invitation will be generated.
  • Submit a ticket to Genesys Cloud CX support.
  • Tell John to be patient and wait for the email to arrive.

  Show Answer Answer: A Next

• Question 5

  Yoususpect that one of your agents is not productive. Which report would you run to view the agent's time on breaks and login/logout details?

  • Interaction Details Report
  • User Status Detail Report
  • Agent Metrics Report
  • Queue Metrics Daily Report

  Show Answer Answer: B Next