Genesys GE0-806 GCP8-System Consultant, Genesys WFM Exam Practice Test Questions

• Question 1

  Which of the following Genesys documentation will answer questions regarding sizing the WFM Database?

  • Genesys 8.0 Supported Operating Systems and Database Reference Manual
  • WFM 8.x Administrator's Guide
  • Genesys 8.x Database sizing Estimator
  • WFM Installation Manual

  Show Answer Answer: B Next

• Question 2

  What are the possible actions one can take in order to avoid an Agent available in WFM Configuration Utility to be scheduled at all during the next schedule period?Choose 3 answers

  • Change the skill levels in WFM Configuration Utility
  • Disable Skills in WFM Configuration Utility
  • Remove the Login ID in Genesys Administrator
  • Adjust the Hiring/Termination date in WFM configuration utility
  • Grant the agent an exception in the Calendar

  Show Answer Answer: A, B, E Next

• Question 3

  Where can Overlays be configured?

  • Genesys Administrator
  • WFM Configuration Utility
  • WFM Web for Supervisors
  • WFM Web for Agents

  Show Answer Answer: C Next

• Question 4

  Which are possible methods of WFM Server load balancing?Choose 2 answers

  • Processor balancing
  • Memory balancing
  • Host balancing
  • Third-party load-balancer

  Show Answer Answer: B, D Next

• Question 5

  How are agents linked to activities?

  • As a member of a special Agent Group defined on a Activity
  • By defining a skill and level on an Activity
  • Manually in WFM configuration utility
  • Manually in Genesys Administrator

  Show Answer Answer: C Next