Microsoft MB-240 Microsoft Dynamics 365 for Field Service Exam Practice Test Questions

• Question 1

  Your organization wants to use the new Microsoft Dynamics 365 Field Service mobile app. You need to install this app for the technicians.In order to run the initial tests, you install the mobile app and connect with the Sandbox environment to verify that everything is working as expected.Now, you want to connect the mobile app to the Production environmentWhich two actions should you take? Each correct answer presents a part of the solution.NOTE: Each correct selection is worth one point

  • Stay logged in, and select Reconfigure to delete data and clear cache from your device.
  • Sign out, and then log in as your new production user.
  • Go to the main menu, then select the Person icon.
  • Go to the main menu, then select the Settings icon.

  Show Answer Answer: B, D Next

• Question 2

  You are working on the Dynamics 365 Field Service self-scheduling portal. You are explaining the states of a booking or appointment that are visible in the portal to your customer.The customer asks which portal states will yield a message that includes a link to an online web experience hosted on Microsoft Power Portals.Which three messages will include this link? Each correct answer presents a complete solution.NOTE: Each correct selection is worth one point.

  • Booking Reminder
  • Booking Canceled
  • Booking Committed
  • Booking Complete
  • Technician Traveling

  Show Answer Answer: A, B, D Next

• Question 3

  You are implementing Dynamics 365 Field Service for Contoso Manufacturing.You need to set preventive maintenance schedules for multiple sub-components that have a different maintenance routine than the top-level or parent asset. The goal is to increase asset useful life and provide increased customer satisfaction.What should you do?

  • Create Asset Properties, and associate the appropriate new Asset Property schedule to each sub-component.
  • Create Asset Categories for each preventive maintenance schedule, and assign to the appropriate sub-component.
  • Create an Agreement for each Asset Sub-Component to ensure the proper preventive maintenance schedule is set
  • Associate an Agreement Booking Incident to the Asset Sub-Component requiring a different preventive maintenance schedule.

  Show Answer Answer: D Next

• Question 4

  You are implementing Dynamics 365 for Field Service. Your customer needs to understand how they can schedule the closest possible resource to a work order. The requirement further specifies it could be start of day from the company's site or during the middle of the day from an existing work order.You need to provide them with the settings they need to properly configure so the closest resource is found when using the schedule assistant.What should you suggest?

  • Update the Resources Synchronization Timeout (in sec) setting within the Schedule Board Settings.
  • Update the Load Default Filters on the Schedule Assistant.
  • Update the Starting Location to Organization Unit within Schedule Board Settings.
  • Update the filter on the Scheduler core tool tips view.

  Show Answer Answer: C Next

• Question 5

  During User Acceptance Testing, mobile technicians receive the message 'Contact your administrator for access to your organization's mobile apps,' when logging into the Field Service mobile app.You need to determine which areas to update within the mobile project, so that technicians can see the appropriate information.What is a possible way to troubleshoot the issue?

  • Update the mobile offline profile to include the correct Field Service security roles.
  • Ensure you have the correct security role (Field Service - Resource), and that the security role is assigned to the Field Service mobile app.
  • Unpublish the offline profile, update the security roles, save, and republish the offline profile.
  • Ensure you have the correct security role (Field Service - Offline Resource), and that the security role is assigned to the Field Service mobile app.

  Show Answer Answer: B Next