Microsoft MB-280 Microsoft Dynamics 365 Customer Experience Analyst Exam Exam Practice Test Questions

• Question 1

  You need to build a trigger-based journey to send the "Getting started" emails requested by the global sales lead. Which trigger should you use to start the journey?

  • Dataverse record change trigger
  • Custom trigger with lead profile data
  • Custom trigger with contact profile data
  • Email Link Clicked interaction trigger

  Show Answer Answer: A Next

• Question 2

  You have opportunities that have values in multiple currencies. You manually update currency exchange rates once per month. You need to ensure that currency values are accurately reported. When is the new currency exchange rate applied to the opportunity records?

  • When an opportunity changes the status reason.
  • When the calculate rollup field system job for the msdyn_projectteam table runs.
  • When the calculate rollup field system job for the account table runs.
  • When an opportunity changes the status.

  Show Answer Answer: A Next

• Question 3

  You created and published lead scoring models in the Dynamics 365 Customer insights - Journeys application.Your marketing team members inform you that they are NOT able to view the lead scoring insights. You confirm the lead scoring models are published and are Live.You need the marketing team to be able to view the lead scoring insights.

  • Re-publish the lead scoring models to allow the system to capture the insights.
  • Assign the Lead Score Viewer security role to the users.
  • Set all leads to Active state to capture the insights.
  • Set automatic lead scores cleanup to No lo capture the scoring.

  Show Answer Answer: B Next

• Question 4

  You are the Dynamics 365 administrator at an organization that uses both Dynamics 365 Customer Insights - Journeys and Dynamics 365 Sales.You have configured Customer Insights - Journeys to create leads from web form submissions. You also allow your sales users to create leads using the user interface.Your organization has recently hosted an event at a conference.You have a Customer Insights - Journeys web form to capture leads immediately at the conference.You expect sales users to enter lead information for prospects they meet at the event in the week after the conference.You need to keep your data clean while also capturing all the valid leads from the event. What should you do?

  • Go to the classic editor and remove Create permissions from the security group for sales users.
  • Go to the form in Customer Insights - Journeys and update the form so that it can either create new leads or update existing leads.
  • Go to The settings area in Customer Insights - Journeys and ensure the default form matching strategy is selected.
  • Go to business management settings and enable duplicate detection on leads based on email.

  Show Answer Answer: D Next

• Question 5

  You need to configure the required audit settings.Which two actions should you perform? Each correct answer presents part of Ihe solution. Choose two. NOTE: Each correct selection is worth one point.

  • Enable auditing on the Dietary requirements column.
  • Enable auditing on the Pet table.
  • Enable auditing on the Contact tab\e.
  • Enable auditing on the Email address column.
  • Enable Start read auditing in system settings.
  • Enable Audit user access in system settings.

  Show Answer Answer: A, ,B Next