Which of the following two documents does an auditor need to prepare and complete prior to the on-site audit?Audit ReportAudit PlanProceduresChecklist / PromptsRisk MatricesFindings
You are auditing an organisation that has been certificated to ISO 9001 for ten years. The organisation is a privately-owned, multi-site car tyre fittingorganisation. You are auditing one of the sites. You are auditing the car tyre fitting service. You are interviewing the Site Manager (SM).You: "Would you explain the car tyre fitting service?"SM: "Of course. Customers typically call us by phone with their requirements. We ask them what they want. We check whether we have the tyresthey need in stock. If we don't have the tyres in stock, we contact our supplier to confirm when they would be able to supply the tyres. We thendetermine the cost. We then check what availability we have in our busy schedule to fit the new tyres. We then inform the customer with details ofcost and when we can fit the tyres. If the customer is happy to proceed with the booking, we update our Work Schedule. The same process appliesfor customers who walk into our office and for online requests."You: "What information do you retain should there be a defect reported by a manufacturer of tyres that you have fitted?"SM: "We maintain records of customer names, addresses and contact phone numbers. We maintain a record of the type of tyre fitted and the tyremanufacturers batch information. We also maintain a record of the registration numbers of the vehicles we have fitted tyres to. All records are in ourWork Schedule."Which two of the following options you would take to enable you to gather further audit evidence to validate what the Site Managerhas told you?
You are conducting an ISO 9001 audit of a Materials Recycling Facility (MRF). The organisation processeswaste plastics into raw materials for plastic bottle manufacturers. You reach the manual picking line where operators are removing contaminant materials from incoming products, such as plastic bags, plastic film and badly contaminated items that would compromise the recycling process. You interview the line supervisor.You: "Why are these plastic items being rejected at this stage?" Auditee: "They do not meet our processing standards."You: "What is the reason for that?"Auditee: "These items are likely to damage the machinery down the line. They can also compromise ourquality standards. We need to protect our reputation for good quality output materials." You: "What happens to the rejected items?"Auditee: "Some get melted down in another process later on and some are disposed of as waste products that cannot be recycled."You: "What happens to the waste products?" Auditee: "I'm not sure. I suppose they go to landfill."Which two. of the following actions would you take to investigate further?
An audit team leader arrives at a printing organisation to carry out a Stage 2 audit for a certification body. At a meeting with the Quality Manager, she is told that they have won their biggest contract from a computer manufacturer to print and compile computer documentation packages. They have leased the unit next door for space reasons but have never worked in this sector before. The Quality Manager wants the ISO 9001 certificate to cover the new contract.During the audit, a team member finds that a number of print jobs have been rejected by several clients over a number of months due to spelling errors in the print run. The Print Manager blames the new employees they had to take on because of a big contract. The auditor raises a nonconformance against clause 10.2.1.b of ISO 9001.Which one of the evidence statements would support this finding?
You work as an external quality consultant for an organisation, 'A', which provides packaged food to the public. You are asked to lead a team (you as the leader and two other auditors) to audit a supplier, 'B', to ISO 9001 which provides packaging materials to your organisation. It is 4 pm and the audit is close to an end; you are having an internal meeting with the team to decide what will be presented to the auditee during the Closing meeting. The Closing meeting was scheduled at 5 pm.You, as Audit Team Leader, audited top management. You explain to the audit team that you identified two nonconformities: