You are configuring duplicate case search logic in a case type. How do you ensure that resolved cases are not evaluated as potential duplicates?
In which situation do you configure branched rulesets?
A company often receives multiple IT tickets for the same issue, such as "the office Wi-Fi is down " You configure a Search duplicate cases step to identify duplicate IT tickets What is the basic condition for the Search duplicate cases step?Available Choices (select all choices that are correct)
Which two statements about the Constellation design system are true? (Choose two.) Available Choices (select all choices that are correct)
Users create Insurance Coverage Request Cases to authorize insurance payments. Usersenter information that includes the name of the patient, the date of the procedure and the type of the procedure. After entering the information, user submits the request for a review of the patient's insurance policy. Because multiple users enter requests, duplicate request can occur. A request is considered a duplicate if the patient name, procedure type, procedure date match an existing request. You have been given two requirements:Ensure that users can identify duplicate requests.If a case is duplicate, it is not written to the database. Otherwise, write the case to the database. Which two options configure application so that users can identify duplicate requests? (Choose two)