PEOPLECERT ITIL-4-Specialist-Monitor-Support-Fulfil ITIL 4 Specialist: Monitor, Support, Fulfil Exam Exam Practice Test Questions

• Question 1

  Which monitoring and oven! management activity is MOST LIKELY to involve partners and suppliers?

  • Providing information about how services that utilize internal and externally provided components, enable value fill customers.
  • Defining monitoring and event thresholds for all services delivered by the service provider
  • Providing consultancy on how to design and develop new IT services
  • Providing application programme interface (APIs) that integrate with the service provider’s monitoring and event management systems

  Show Answer Answer: D Next

• Question 2

  An organization is designing a value stream for communicating planned outages to users.Al which step in value stream mapping will the user's expeditions regarding communicating planned communicating planned outages be identified?

  • Using the 'to be' value stream map to plan improvements
  • Define the purpose of the value stream
  • Create a 'to be value stream map
  • Do the service value stream walk

  Show Answer Answer: C Next

• Question 3

  A service provider receives negative feedback from users about fulfillment of some types of service requests. If a service request requires implementation of a change. It is often fulfilled with significant delays.What is the BEST way to improve this situation?

  • Review me fulfilment procedures to remove the need for change implementation
  • Review the service value stream to ensure effective integration of all Involved
  • Automate the fulfillment procedures
  • Outsource the fulfilment procedures

  Show Answer Answer: B Next

• Question 4

  Which role or team usually perform the initial operational actions on service requests?

  • Service desk
  • Specialized technician
  • Problem manager
  • Change manager

  Show Answer Answer: A Next

• Question 5

  A service provider is running workshops to improve the value stream that is used to restore normal service after an incident. Each workshop will discuss one activity from the value stream. The problem manager is very busy and can only attend two of these workshops.Which TWO workshops should the problem manager attend?

  • Incident detection
  • Incident registration
  • Incident resolution
  • Incident closure
  • 1 and 2
  • 2 and 3
  • 3 and 4
  • 1 and 4

  Show Answer Answer: C Next