PEOPLECERT ITIL-DSV ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) Exam Practice Test Questions

• Question 1

  Customers who love to eat organic food are an example of which category?

  • Behavioural market category
  • Geographic market category
  • Psychographic market category
  • Demographic market category

  Show Answer Answer: C Next

• Question 2

  An organization is changing its training approach to shift the focus from product centric to the needs of the users. What of the following ITIL guiding principles is considered in this case?

  • Progress iteratively with feedback
  • Start where you are
  • Optimize and automate
  • Focus on value

  Show Answer Answer: D Next

• Question 3

  What is a challenge when onboarding individual consumers?

  • Handling a large number of service consumers with different skills
  • Ensuring the sponsor agrees the level of service that the consumer receives
  • Returning consumer equipment and cancelling user rights
  • Identifying and documenting service requirements

  Show Answer Answer: A Next

• Question 4

  A service provider is launching a new service. What is an appropriate method to encourage the demand for this service?

  • Introduce a freeze period before the deadline.
  • Add a cancellation fee to the order.
  • Set an early-bird price.
  • Increase the overall price of the service.

  Show Answer Answer: C Next

• Question 5

  A service provider is onboarding new users. To ensure that the user is allowed to access the service, it requires a copy of the user's ID.What is this an example of?

  • Security restrictions
  • User enabling requirements
  • Role based access management
  • Multi-factor Authentication

  Show Answer Answer: B Next