Salesforce ADX-271 Salesforce Certified Community Cloud Consultant Exam Exam Practice Test Questions

• Question 1

  Universal Containers (UC) is building a new self-service site for its large global customer base. Customers will be posting questions, viewing Knowledge articles, downloading warranties, openingtickets, and registering their recent purchases. Purchases are stored in a custom object. UC is considering using the Customer Service template for the site and External Apps license for thecustomers.Which limitation could cause a potential issue for UC?

  • External Apps license does NOT allow self-registration.
  • External Apps license does NOT allow access to custom objects.
  • External Apps license does NOT allow access to cases.
  • External Apps license does NOT download documents out-of-the-box.

  Show Answer Answer: B Next

• Question 2

  Northern Trail Outfitter is looking to implement a public Knowledge base. The company has 1, 000 articles stored in an external systems.Some of the articles are more than 2 years old.What should a consultant recommend to optimize the public knowledge base?

  • Manually add the top performing articles to Salesforce and select Authenticated Sites as the Channel.
  • Bulk-import all articles to Salesforce and achieve duplicate and outdated articles.
  • Manually add the top performing articles to Salesforce and select the Public Knowledge Base channel.
  • Bulk-import the top performing articles to Salesforce and select the public knowledge base channel.

  Show Answer Answer: D Next

• Question 3

  Universal Containers (UC) works with a large retainer network. UC wants these retailers to start registering deal and work with UC to convert them into sales.Which user license should the Experience Cloud consultant recommend?

  • Partner Community Plus
  • Partner Community
  • Platform Portal
  • Commerce Portal

  Show Answer Answer: A Next

• Question 4

  Bloomington Caregivers (BC) wants to share Covid-19 related information with all site visitors, including unauthenticated users.Which three things should BC in mind about unauthenticated or guest user access?Choose 3 answers

  • Guest user external organization-wide default are always set to Private.
  • Guest user can't access records via manual sharing
  • Guest user can't records via manual existing records
  • Guest user can't be members of public groups or queues.
  • Guest user external organization-wide defaults are always set to Public.

  Show Answer Answer: A, B, D Next

• Question 5

  The system administrator at Get Cloudy Consulting is trying to import Customer Portal users to the newly created Experience Cloud. However, the import failed.What could be two reasons for this failure?Choose 2 answers

  • The portal role record has not been created.
  • The portal profile record has not been created.
  • User records are missing. Penal & Pep ore
  • Contact records have not been created.

  Show Answer Answer: A, D Next