Universal Containers uses Live Agent to interact with customers. Service Reps complain that it takes too much time to end the chat and close the case.Which two features should a Consultant recommend to address this concern? Choose 2 answers
Universal Containers CFO is looking for ways to reduce contact center costs. Which customer service metric should the CFO monitor to reach the budget goals? (Choose 2)
Cloud Kicks (CK) recently implemented Knowledge Centered Support to improve the expertise of its agents. The pilot focused on creating articles for the most common support topics. After the pilot, customer satisfaction has improved and average call time has decreased. To continue improving KPIs, CK wants to know where to focus its efforts next.Which Knowledge dashboard should a consultant use?
Using Import Wizard, how many Asset records can you import at a time?
Universal Containers wants to unify channels and manage agent workload with Omni-Channel routing. What required step Should a consultant address before configuring Omni Channel?