Salesforce ARC-801 Design and Implement B2B Multi-Cloud Solutions Exam Exam Practice Test Questions

• Question 1

  Universal Containers is in the process of implementing a CPQ and B2B Commerce solution. The Technology team has completed the development for the current sprint and is demonstrating the functionalities to the business stakeholders during their sprint demo. While demonstrating products and pricing, and Sync between B2B and CPQ when requesting a quote, the stakeholders make a new request to include tiered pricing and map it to discount schedules on CPQ.Which approach should a Solution Architect recommend while addressing the feedback from the stakeholders?

  • Convey that this can be potentially picked up in the next sprint since the technical changes needed for this new user story are low effort.
  • Include it as a user story and accommodate it m the same sprint, since this is a feasible requirement and the CPQ B2B Commerce Connector is already set up.
  • Convey that it is not recommended to include M the initial MVP, since an extension is needed on the CPQ B2B Commerce Connector for the new requirement.
  • Add the request as a new user story to the product backlog, and further schedule a meeting for prioritization and grooming.

  Show Answer Answer: D Next

• Question 2

  A team at Universal Containers (UC) is currently working on an initial release of Service Cloud. However, UC's management team is very enthusiastic about new features of the platform and wantsto go to market with the new Service Cloud solution as soon as possible. The current objective of their initial Service Cloud release is mostly about managing their case workload and case assignment processes. A Solution Architect is called into a management meeting and asked when UC can go live with automated chatbots, Einstein case classification, and CRM Analytics for data insights.How should a Solution Architect respond to the management team considering their request for these new capabilities'?

  • Agree with the management team to postpone the go-live and increase the scope to include the desired features.
  • Explain to the management team that these features are still evolving and that it is best to wait a few releases so that they are stable before starting to use them in production.
  • Explain the long-term vision and roadmap, and then propose a logical phasing in which the planned minimum viable product (MVP) is the first step on the journey that will eventually include the desired features.
  • Agree that the new features are crucial to the success of the initiative and swap parts of the current scope for the most innovative feature.

  Show Answer Answer: C Next

• Question 3

  Northern Trail Health has clients that have more than 10,000 employees. The company's Customer Service team handles requests from its client's employees directly and tracks various rebate programs per employee. Private information should not be shared with the Sales team and they should only see contacts that are relevant to the sales process.Assuming that Sales and Service teams share certain contacts, in which two ways should a Solution Architect ensure optimal performance?Choose 2 answers

  • Use profiles and/or permission sets to give View All access to Customer Service on the Contact object.
  • Set the Contact object to Public Read Only so that the sharing rules do not bog down performance for sharing.
  • Assign all contacts to Sales team members to ensure sharing is streamlined and hide private fields from them.
  • For each Account, assign Sales Contacts to the Sales team and all the rest to a Customer Service representative assigned to the Account.

  Show Answer Answer: A,B Next

• Question 4

  Widgets Wonderful, a manufacturing company, wants to provide a better customer experience and enable field service resources to provide a quote to customers while still on site. The company has complex products that come with warranties that include preventative maintenance work. Additionally, certain warranty repair work has specific SLAs associated with it. There are 10 Field Service team members and 20 sales representatives, all of whom need to view Salesforce Field Service objects and be able to create quotes for the customer.Widgets Wonderful's project owner has some questions regarding the number and types of licenses needed for the users and would like to better understand how warranties will be addressed.Which two combined options should a Solution Architect suggest? Choose 2 answers

  • Salesforce Field Service and Service Cloud for Salesforce CPQ will need to be installed and customizations will need to be made to handle Entitlements.
  • Purchase 30 CPQ licenses and 10 Salesforce Field Service licenses.
  • Purchase 30 CPQ licenses and 30 Salesforce Field Service licenses.
  • Salesforce Field Service, Salesforce CPQ, and Service Cloud for Salesforce CPQ need will need to be installed and customizations will not be needed for Entitlements.

  Show Answer Answer: B,D Next

• Question 5

  Universal Containers (UC) manufactures automobile engine components. UC wants to set up an ecommerce website to deliver a seamless customer purchasing experience, both through self-service and field sales. UC also wants to showcase its extensive product offerings, operate regional promotions and discounts, and managed routing and contracting. UC is looking for guidance on a Salesforce multi-cloud solution to be implemented across phases.What should a Solution Architect recommend to meet UC's business requirements?

  • Phase 1: Sales Cloud - - Phase 2: Service Cloud -- Phase 3B2B Commerce
  • Phase 1: Sates Cloud -- Phase 2: B2B Commerce -- Phase 3: Salesforce Field Service
  • Phase 1: Service Cloud -- Phase 2: CPQ -- Phase 3: B2B Commerce
  • Phase 1: Sates Cloud - - Phase 2: CPQ -- Phase 3: B2B Commerce

  Show Answer Answer: D Next