Salesforce B2C-Solution-Architect Salesforce Certified B2C Solution Architec Exam Exam Practice Test Questions

• Question 1

  Universal Containers (UC) wants to implement the right-to-be-forgotten requirement in their Salesforce org in order to be compliant with data privacy laws. This means that UC must delete, archive, or de-identify the data subject's PII in an org within 30 days of their request. What should a Solution Architect recommend to implement this requirement"*

  • Implement a custom solution that allows system administrators to run a job to obscure or delete the data in the request scope.
  • Create a team who can manually review these requests and delete or obscure the data from all relevant systems.
  • Recommend Salesforce Privacy Center to manage how the Salesforce org retains, deletes, anonymizes, and transfers customer data.
  • Implement a soft delete strategy by marking the data as "archived" or "deleted" without actually deleting it.

  Show Answer Answer: C Next

• Question 2

  An organization that has B2C Commerce, Marketing Cloud, and Service Cloud has separate support teams that work with customers based on their tier level. Tier levels are based on the amount of money a customer spends. The organization wants incoming support cases to automatically route to the correct team based on their tier level. Which two options should a Solution Architect configure to accomplish this? Choose 2 answers

  • Service Cloud can be extended with customer flows and Lightning Web Components to create a separate support process specifically designed for customers that are attributed a tier level.
  • Tier levels must be calculated and attributed to customers in Marketing Cloud and then propagated to Service Cloud so that they can be used to inform how cases are routed to teams. Marketing Cloud must integrate with B2C Commerce to leverage purchase data necessary for these calculations.
  • Case routing can be configured by configuring Service Cloud's omni-channel routine feature to route cases to support teams based on the tier level of the customer submitting the case and the availability of agents supporting each tier level.
  • Tier levels must be calculated regularly and attributed to Contact records in Service Cloud so that the tier level can be leveraged by Service Cloud's omni-channel routing feature and synchronized back to B2C Commerce and Marketing Cloud.

  Show Answer Answer: C,D Next

• Question 3

  A service organization has a long lifecycle for customers that start as a lead and move through opportunity to active and former customer states. The organization wants to use Sales Cloud and Marketing Cloud as their core customer engagement platforms. Which two considerations should a Solution Architect keep in mind when setting up this multi-cloud use case? Choose 2 answers

  • Set up the contact object with a specific record type 'Lead' that mimics the standard lead object to prevent the duplicate contact from being created in Marketing Cloud.
  • Allow both the lead record to generate a contact in Marketing Cloud and the contact record to generate a contact in Marketing Cloud.
  • Enable the 'Prevent Duplicates for Lead Conversion' setting when configuring Marketing Cloud Connect to prevent converted contacts from generating a duplicate contact.
  • Ensure that when a lead is converted to a contact that the Lead ID is mapped to a custom field on the Contact to be used as the referenced with the Subscriber ID in Marketing Cloud and avoid duplicate records.

  Show Answer Answer: A,D Next

• Question 4

  A retail company uses B2C Commerce and Marketing Cloud to enable cross-cloud communication on behalf of its customers. As part of the newsletter signup journey, the company would like to send a coupon code to each customer 3 days after registration. Once the coupon code has been redeemed, the company would like to alter the customer's journey to stop reminder emails. Which two configuration steps should a Solution Architect take to ensure the customer's journey is updated after the coupon code is used? Choose 2 answers

  • Create a service definition in B2C Commerce that points to Marketing Cloud's REST API.
  • Create a service definition in B2C Commerce that points to Marketing Cloud's SOAP API.
  • After purchase, use Marketing Cloud to request coupon redemption details from the B2C Commerce service definition.
  • After purchase, use the B2C Commerce service definition to send redemption data to Marketing Cloud.

  Show Answer Answer: A,D Next

• Question 5

  A company actively uses CI/CO processes for their Service Cloud implementation and is adding Marketing Cloud and Marketing Cloud Connect to their architecture. Under the current setup each developer has their own developer sandbox for development. Developers merge their changes into a sandbox for QA regularly, then once every week changes are moved to staging, and from staging to production instances. Which set up should a Solution Architect propose to support this development approach considering costs and data segregation?

  • Set up one Marketing Cloud instance with a business unit for production and one business unit for testing that is connected to all Developer sandboxes
  • Set up one Marketing Cloud instance for testing and one for production, where the testing instance is connected to the staging sandbox
  • Set up one Marketing Cloud instance for each sandbox in Service Cloud
  • Set up one Marketing Cloud instance for production and create a Marketing Cloud sandbox to connect to each of the Service Cloud sandboxes

  Show Answer Answer: D Next