The business analyst (BA) is preparing for user acceptance testing (UAT) for Northern Trail Outfitters' new Service Cloud implementation. The BA secured the sandbox for the testing environment, wrote test cases, and created a process to track and manage reported bugs.Which additional step is required during the UAT planning process?
Cloud Kicks has an existing implementation of Salesforce. A business analyst (BA) wants to understand details about the Salesforce environment:* Custom apps* Active Salesforce Sites* Active flows* Custom tabs* Visualforce pagesA Which path should the BA take to find this information?
Universal Containers (UC) is wording with an implementation partner to help it optimize Salesforce. A new business analyst (BA) from the partner was introduced to UC stakeholders a few weeks into the project The BA is getting to know each of the stakeholders by their roles and contributions. However, the BA had one misstep and is slightly embarrassed.What should the BA do to build trust with the stakeholders?
Northern Trail Outfitters is setting up a new team to support an implementation of Service Cloud and is considering which workflow to use.In which scenario should he business analyst recommend Kanban?
The business analyst (BA) at Universal Containers needs to gather information for their project including the steps a user takes to accomplish a goal, challenges a user faces, people the user interacts with, applications they use to complete the steps, and their level of morale as they move through the process.Which elicitation technique should the BA use?