Salesforce CPUX-F UXQB Certified Professional for Usability and User Experience - Foundation Level Exam Exam Practice Test Questions

• Question 1

  Which one best describes a 'Pre-session interview'?

  • An activity in a usability test session where the usability test participant answers questions about their user experience and general impression of the interactive system.
  • The first activity in an interview or a usability test session where the usability test participant is informed about the purpose of the interview or usability test and what their role and contribution will be
  • An activity in a usability test session where the usability test participant answers questions about their background and previous experience with the interactive system and related interactive systems.
  • Reports the results of a usability test, a usability inspection or a user survey
  • Shows a difficulty in using the user interface that affects the ability of the user to achieve their goals effectively, or efficiently, or with satisfaction.
  • Used as a measure of usability findings from a usability test to indicate the impact and criticality on the user experience and the consequences.

  Show Answer Answer: C Next

• Question 2

  Your team is ready to launch a new car rental website. Because of time constraints you have not had time to conduct usability tests of the website during its design. Your manager now asks you to conduct a usability test. Your team members are sceptical towards usability.If we assume that there are no major budget constraints, which one of the following actions would be most beneficial for the project?

  • Conduct a usability test with 20 representative users. Invite team members to observe test sessions
  • Conduct a usability test with 5 representative users. Correct any usability problems before conducting a further usability test with 5 different representative users. Invite team members to observe test sessions
  • Conduct a focus group with 10 representative users where the new website is presented and discussed. Invite team members to observe the focus group
  • Conduct a focus group with 4 representative users, where the new website is presented and discussed. Invite team members to observe the focus group
  • Ask each of your team members to carry out a number of representative tasks on the website so they can 'feel the users' pain'
  • Conduct a heuristic evaluation of the website

  Show Answer Answer: B Next

• Question 3

  Which one of the terms below best describes the following statement?80% of 25 users who have used the car rental website at least twice before must be able to rent a car at Frankfurt Airport (Germany) for two days starting tomorrow at 09.00. Users must complete the task in under 5 minutes.

  • Low-fidelity prototype requirement
  • Use scenario
  • Test task
  • User need
  • Quantitative user requirement
  • Qualitative user requirement

  Show Answer Answer: E Next

• Question 4

  VisitDenmark is planning an app that lets visitors search for attractions, events and restaurants in Denmark.Which two of the following remarks from an interviewer during an interview about the new app adhere to the master-apprentice principle?

  • Interviewee: 'Sometimes the opening hours listed for attractions are not up to date' Interviewer: 'We'll talk about that in a moment. First, I want to hear more about the types of attractions that interest you'
  • Interviewee: 'It would be nice if the app could show me videos from past music festivals' Interviewer: !iReally? What do you expect from a music festival?'
  • Interviewee: 'I like restaurant reviews but I always read them carefully to find out if they're fake.' Interviewer: 'Can you explain what you mean by ;fake'?'
  • Interviewee: 'I am quite interested in design, so I would like to have an overview of museums and shops that show contemporary design' Interviewer: 'Can you give me an example of a museum and a shop that you enjoyed?'
  • Interviewee: 'Sometimes the French text is a bit silly. It's clearly written by someone..:1 Interviewer interrupts: 'Should there be more pictures?'
  • Interviewee: 'I usually prefer quiet restaurants because they allow me to understand what people in my party are saying' Interviewer: ::Yes. I agree with that. Let me make a note of it. I love restaurants like i;Roligheden' ('Silence') in Copenhagen, which is very quiet indeed'

  Show Answer Answer: C, D Next

• Question 5

  16. Which two of the following relate to the user experience of a train travel website but not to its usability:

  • Pop-ups regularly appear over the text, leading users to become angry and frustrated
  • Users frequently mention that they like the layout of the website
  • If a session times out the user does not find out until they have submitted all of their contact and payment information. They then have to start all over again
  • The data strip on tickets bought from the website cannot be read by machines at the ticket barriers, forcing customers to queue up to have their ticket checked manually
  • Tickets bought online do not need to be printed out. Users are able to scan their confirmation emails at the ticket barrier - this removes the worry for users who are concerned about losing their tickets
  • The website has not been optimised for mobile phones, and users get frustrated and annoyed as they try to fill text fields in

  Show Answer Answer: A, B Next