Salesforce CPUX-F UXQB Certified Professional for Usability and User Experience - Foundation Level Exam Exam Practice Test Questions

• Question 1

  What is a contextual interview?

  • A contextual interview takes place at any other location than the location where the user's interaction with the interactive system usually takes place, for example in a neutral environment, not their home or in a shop.
  • An contextual interview takes place in a neutral environment, for example in a meeting room.
  • A contextual interview takes place at the location where the user's interaction with the interactive system usually takes place, for example the user's workplace, their home or in a shop
  • Establishes focus groups

  Show Answer Answer: C Next

• Question 2

  You have been asked to conduct a usability test of a car rental website. Which one of the following is NOT an appropriate task for the usability test?

  • Find a phone number that you can call to talk to someone about your rental contract
  • Tell me what you think of the website's home page
  • Rent a car that meets your needs from a location and for a period that suits you and your budget
  • Rent a compact car from London Heathrow Airport. You need to collect the car tomorrow morning at 9 and return it to the same location, 4 days later at noon
  • Cancel a reservation that you had previously made
  • What is the charge for renting a GPS?

  Show Answer Answer: B Next

• Question 3

  The options below include some of the activities in a human-centred design process. Which one of these options lists those activities in the correct order?

  • Specify the user requirements > Plan the human-centred design process > Evaluate the designs against user requirements
  • Understand and specify the context of use > Specify the user requirements > Produce design solutions to meet user requirements
  • Understand and specify the context of use > Evaluate the designs against user requirements > Release the draft prototype
  • Specify the user requirements > Understand and specify the context of use > Evaluate the designs against user requirements
  • Plan the human-centred design process > Evaluate the designs against user requirements > Incorporate the organisational requirements
  • Understand and specify the organisational requirements > Understand the user requirements > Produce design solutions to meet organisational requirements

  Show Answer Answer: B Next

• Question 4

  Which one of the following statements does NOT illustrate an important principle for the human-centred design of a new e-commerce website?

  • 'We continue to do usability evaluation until user requirements have been met'
  • 'The design also addresses what happens before and after users use the new website, for example, promotional ads in other media, and emails that users receive after completing a purchase71
  • 'We include users throughout our design process'
  • 'During interviews, prospective users came up with suggestions for all kinds of interesting features for the new website. Whenever this happened, we gathered feedback on those suggestions from other users'
  • 'We include management throughout our design process and ask them to approve the needs of our users'
  • ''The results of the most recent usability test showed that we haven't fully understood the user needs, so we need to interview more users'

  Show Answer Answer: E Next

• Question 5

  What is the information architecture?

  • A narrative text description that describes an intended usage situation with the interactive system under development.
  • The information architecture is the naming and structuring of the information that is accessible to users
  • The logical organisation of the units of displayed information that comprise the user interface
  • A sequence of visual frames illustrating the interplay between a user and an envisioned interactive system.
  • A representation of all or part of an interactive system that, although limited in some way, can be used for analysis, design and usability evaluation.
  • A low-cost, simple illustration of a design or concept used to gather feedback from users and other stakeholders during the early stages of design.

  Show Answer Answer: B Next