Salesforce CRT-101 Prepare for your Administrator Certification Exam Exam Practice Test Questions

• Question 1

  The sales team at Ursa Major Solar has asked the administrator to automate an outboundmessage.What should the administrator utilize to satisfy the request?

  • Process builder
  • Task assignment
  • Workflow rule
  • Flow builder

  Show Answer Answer: D Next

• Question 2

  Cloud Kicks has decided to delete a custom field.What will happen to the data in the field when it is deleted?

  • The data in the field is stored for 20 days.
  • The data is permanently deleted.
  • The data associated with the field is required.
  • The data is restorable from the recycle bin.

  Show Answer Answer: B Next

• Question 3

  Northern Trail Outfitters wants emails received from customers to generate cases automatically.How should the administrator ensure that the emails are sent to the correct queue?

  • Utilize a flow to identify the correct queue and assign the case.
  • Use a custom email services to set the owner of the case upon creation.
  • Create an Escalation Rules to send cases to the correct queue.
  • Configure Email-to-Case so emails are delivered to the correct queue

  Show Answer Answer: D Next

• Question 4

  New Leads needs to be routed to the correct sales person based on the lead address.How should the administrator configure this requirement?

  • Create formula field.
  • Use lead assignment rules.
  • Assign with an escalation rule.
  • Configure a validation rule

  Show Answer Answer: B Next

• Question 5

  Northern trail Outfitter wants to use contract hierarchy in its or to display contact association.What should the administrator take into consideration regarding the contact hierarchy?

  • Contacts displays in the contact hierarchy are limited to record-level access by User.
  • Contact Hierarchy is limited to only 3,000 contacts at one time.
  • Customizing hierarchy columns changes the recently viewed Contacts list view.
  • Sharing setting are ignored by contacts displayed in the Contact Hierarchy.

  Show Answer Answer: A Next