Salesforce Field-Service-Consultant Salesforce Certified Field Service Consultant Exam Exam Practice Test Questions

• Question 1

  AW Computing technicians use the field service mobile application exclusively since they are always in the field. Due to frequent schedule changes, the technician should only see one job at a time on the app. How should the field service administrator ensure this requirement is met?

  • Instruct the dispatcher to only dispatch one work order to each technician at a time.
  • Set Send Appointment Notifications on Dispatch in the mobile settings to one.
  • Enable drip feed to dispatch one service appointment per technician at a time.
  • Set up auto dispatch to dispatch one work order for each technician at a time

  Show Answer Answer: C Next

• Question 2

  Northern Trail Outfitters wants to improve overall responsiveness to customers. Which Dispatch technique should the Consultant implement to provide the greatest schedule flexibility?

  • Enable Drip-feed to dispatch the next appointments.
  • Shuffle daily work manually via the Gantt.
  • Leverage Resource Schedule Optimization.
  • Configure the Auto Dispatch scheduled job.

  Show Answer Answer: A Next

• Question 3

  To prepare for an upgrade, a mobile technician creates a product request for three circuit boards to be sent from the main warehouse to the customer site. The completed job needs two of the boards. Which two Field Service tools should the technician use to return the unused circuit board to the warehouse? Choose TWO answers

  • Work Order
  • Return Order
  • Product Transfer
  • Product Receipt

  Show Answer Answer: B,D Next

• Question 4

  Universal Containers wants their Technicians to create an additional visit to complete unfinished work within the Salesforce Field Service mobile application. Which approach should a Consultant recommend to meet the requirement?

  • Define a Visualforce page that creates a new Service Appointment record.
  • Define a Quick Action that creates a new Work Order record.
  • Define a Quick Action that creates a new Service Appointment record.
  • Define a Visualforce page that creates a new Work Order record.

  Show Answer Answer: B Next

• Question 5

  Universal Containers wants to reduce its mean-time-to-service. Which three Field Service processes should a Consultant recommend to accomplish this goal? Choose 3 answers

  • Scheduling
  • Dispatching
  • Customer Entitlements
  • Adjust Scheduling Policy
  • Knowledge Base

  Show Answer Answer: A,B,E Next