Salesforce Field-Service-Lightning-Consultant Salesforce Certified Field Service Consultant Exam Exam Practice Test Questions

• Question 1

  universal container UC services customers in multiple time zones. UC Dispatcher need to see the dates and time in dispatcher console for the time zone where jobs are being performed How should the consultant configure this?

  • Create the formula to calculate the time zone offset from the user to territory time zone
  • Set the dispatch console to display in territory time zone in the field service settings
  • Set the dispatch console to display in the user time zone in field service settings
  • Configure the dispatcher user time zone to the same as territories they manage

  Show Answer Answer: B Next

• Question 2

  Universal Containers has implemented a flow that allows technicians to replace faulty or damaged assets directly from within the field service lightning mobile app. Once a replacement has been made, where can the asset relationship s be viewed?

  • Both the primary assets and related assets related lists on the assets object
  • Only the primary assets related list on the assets object
  • Both the primary assets andrelated assets related lists on the work order object
  • Only the primary assets related list on the work order object

  Show Answer Answer: B Next

• Question 3

  Universal Containers wants to represent and track a Bill of Material (BoM). What should a Consultant recommend?

  • Use Assets and define a hierarchy.
  • Use a custom object to model the BoM.
  • Use an ERP to manage the BoM.
  • Use Products and add to an Order.

  Show Answer Answer: C Next

• Question 4

  Universal Containers (UC) wants to generate Work Orders from their Customer Service Cases. UC would like the Work Order to be linked to the Case and have the Customer Service Representative select a pre-defined template for the Work Order within the Service Console. Which two items should a Consultant recommend in order to achieve this? Choose 2 answers

  • Add the Work Order Quick Action on the Case.
  • Use Work Types to achieve pre-defined templates.
  • Add the Work Order Quick Action on the Account.
  • Use Record Types to achieve pre-defined templates.

  Show Answer Answer: A,B Next

• Question 5

  universal container want to track technician van stock using thefield service lightning mobile app and ensure the technician report when part is used Which three data elements should a consultant recommend tracking to support this? requirement Choose 3 answers

  • Products required
  • Inventory
  • Mobile locations
  • Warehouse locations
  • Product consumed

  Show Answer Answer: A,C,E Next