Salesforce FSL-201 Implementing Field Service Lightning Exam Exam Practice Test Questions

• Question 1

  A Field Service Technician wants to view a list of parts consumed during a given time period. The Technician will then use the data to replenish inventory on the truck. Which three steps should a Consultant recommend to track the number of parts consumed? Choose 3 answers.

  • Build a report to view Products Consumed on Work Order Line Items. B. Build a report using the Service Appointment Inventory module. C. Build a report to view Products Consumed on Work Orders. D. Build a report using the Work Order inventory module. E. Build a report to view Inventory Transactions.
  • Build a report using the Service Appointment Inventory module.
  • Build a report to view Products Consumed on Work Orders.
  • Build a report using the Work Order inventory module.
  • Build a report to view Inventory Transactions.

  Show Answer Answer: A, ,C, ,E Next

• Question 2

  Universal Containers (UC) product named Widget 1 should always receive phone support when an issue is logged against the product. A UC customer calls regarding an issue on Widget 1 at their location. What should be implemented to ensure the customers case automatically receives remote technical support?

  • Create an Entitlement Template on the Product.
  • Create a Workflow Rule on the Case.
  • Create a Milestone on the Product.
  • Create a Visualforce Page on the Case.

  Show Answer Answer: C Next

• Question 3

  Universal Containers has Role-based Technicians and Managers who handle Service Appointments. Many times, Technicians arrive on-site but are unable to gain access to the customers equipment. In this scenario, only the Manager has permission to cancel the Service Appointment. How should a Consultant recommend adhering to this business process?

  • Assign Permission Sets that allow Status Transitions. B. Allow Status Transitions based on Role. C. Limit Status Transitions based on Profile. D. Configure Status Transitions based on Resource Type.
  • Allow Status Transitions based on Role.
  • Limit Status Transitions based on Profile.
  • Configure Status Transitions based on Resource Type.

  Show Answer Answer: C Next

• Question 4

  Universal Containers wants ensure that inventory needed for repair jobs is tracked and managed so Technicians have the material for their jobs. Which two ways should a Consultant recommend tracking these inventory requirements in Salesforce? Choose 2 answers

  • Products Required for Service Resources B. Products Required for Service Appointments C. Products Required for Work Order Line Items D. Products Required for Work Orders
  • Products Required for Work Order Line Items
  • Products Required for Work Orders

  Show Answer Answer: C, ,D Next

• Question 5

  Universal Containers would like to provide Field Service Technicians the ability to capture details and customer approval on completed work so that the details can be compiled and sent to the customer electronically. What should a Consultant recommend to meet this requirement?

  • Create a Process Builder to generate a report.
  • Create a custom report.
  • Use the standard Service Report
  • Use the standard Work Order email template.

  Show Answer Answer: C Next