Salesforce FSL-201 Implementing Field Service Lightning Exam Exam Practice Test Questions

• Question 1

  A Field Service Technician wants the ability to view a list of currently available parts on another Technicians truck. The Technician will then have ability to request the part(s) from the other Technician. What should a Consultant recommend to view and transfer parts between Technicians?

  • Build a solution to utilize the Work Order reporting module to view the truck stock and request transfer of stock. B. Build a solution to view the Technicians truck stock and create a custom process to request transfer to stock. C. Build a solution to utilize the Parts transfer functionality to view the truck stock and request transfer of stock. D. Build a solution to utilize the Asset inventory functionality to view the truck stock and request transfer of stock.
  • Build a solution to view the Technicians truck stock and create a custom process to request transfer to stock.
  • Build a solution to utilize the Parts transfer functionality to view the truck stock and request transfer of stock.
  • Build a solution to utilize the Asset inventory functionality to view the truck stock and request transfer of stock.

  Show Answer Answer: A Next

• Question 2

  Universal Containers wants to ensure that only Field Technicians with a specialized certification are sent Work Orders of a specific type. In which two ways can a Consultant ensure the correct Resources are assigned to Work Orders? Choose 2 answers.

  • Implement Work Types and Skill Assignments. B. Implement Assignment Rules and Work Orders. C. Assign Skills and Skill Levels to Users. D. Assign Skills and Skill Levels to Resources.
  • Implement Assignment Rules and Work Orders.
  • Assign Skills and Skill Levels to Users.
  • Assign Skills and Skill Levels to Resources.

  Show Answer Answer: A, ,D Next

• Question 3

  A Field Service Technician wants to view a list of parts consumed during a given time period. The Technician will then use the data to replenish inventory on the truck. Which three steps should a Consultant recommend to track the number of parts consumed? Choose 3 answers.

  • Build a report to view Products Consumed on Work Order Line Items. B. Build a report using the Service Appointment Inventory module. C. Build a report to view Products Consumed on Work Orders. D. Build a report using the Work Order inventory module. E. Build a report to view Inventory Transactions.
  • Build a report using the Service Appointment Inventory module.
  • Build a report to view Products Consumed on Work Orders.
  • Build a report using the Work Order inventory module.
  • Build a report to view Inventory Transactions.

  Show Answer Answer: A, ,C, ,E Next

• Question 4

  Universal Containers is experiencing an issue where Technicians are repeatedly called back to a job that has been completed in the past. How should a Consultant recommend this information be tracked?

  • Create a new Work Order and relate it to the previous Work Order.
  • Create a new Work Order and relate it to the Customer.
  • Update a field called Repeat Call on the initial Work Order.
  • Create new Work Order Line Items under the initial Work Order.

  Show Answer Answer: A Next

• Question 5

  Universal Containers wants to provide a pro-formal invoice to their customer at the completion of a Work Order. Which three should a Consultant set up in order to achieve this requirement?

  • Create Account-wide Discounts.
  • Apply Promotion to the Work Order.
  • Apply Price Book to the Work Order.
  • AppCreate Products and Price Book Entries.
  • Create Work Order Line Items with Products.

  Show Answer Answer: C, ,D, ,E Next