The customer desires seamless integration with their existing CRM system. Which functionality bridges this gap?
Based on the scenario and considering regulatory limitations, the most suitable messaging channel for Ursa Major Solar (UMS) to proactively initiate conversations with previous contact center customers is Messaging for Web.An insurance company handles a large volume of cases every year. The companies communicate with the customer and other third parties through related cases und the same customer issue.Currently, they find it confusing to follow the count appears from different people and channels. What should a consultant utilize to design a solution so the common is easier to follow, but still relatable to the original customer case?
Your project requires migrating knowledge base articles. Which data preparation step helps maintain internal links and formatting within articles?
The customer needs real-time sentiment analysis during calls. Which third-party integration could be beneficial?
To comply with the "Eliminate duplicate email attachments" setting while processing PDFs in a high- volume email environment, the consultant should consider this approach:Universal Containers (UC) has a support center where teams work according to a defined set of business hours. UC has set up an escalation process and would like to help customers outside of business hours in case of an escalation.How should a consultant recommend UC configure this solution?