The cost of providing contact center support has steadily increased. Universal Containers wants to take cost-saving measures.What should the consultant recommend?
Universal Containers wants to ensure the contracted service level requirements for its customers are being met.What should a consultant configure to meet this requirement?
Universal Containers’ leadership wants to reduce the level of effort required to get the right people involved to resolve service issues more quickly.What should the consultant recommend to distribute cases?
A consultant has been hired to integrate a client's phone system with Salesforce. What should the consultant consider using for this integration?
Universal Containers wants to move articles from an old database to its new Salesforce Knowledge system. Many of the how-to articles include images that need to be transferred.What should a consultant consider when moving these images into Salesforce Knowledge?