SAP C_C4H51_2405 SAP Certified Associate - Implementation Consultant - SAP Service Cloud Exam Exam Practice Test Questions

• Question 1

  Which of the following objects can you assign to an installed base? Note: There are 2 correct answers to this question.

  • Skills
  • Measurements
  • Registered products
  • Service contracts

  Show Answer Answer: B, ,C Next

• Question 2

  How can you upload data to a cloud data source? Note: There are 2 correct answers to this question.

  • Using a Web service
  • Scheduled upload using a CSV file
  • Manual upload using a CSV file
  • Maintain an HTML mashup

  Show Answer Answer: A, ,C Next

• Question 3

  What can you use to create tickets based on conditions?

  • The Ticket Creation action in the Tickets work center
  • Maintenance plan
  • Activity planner
  • Workflow rule of type Action

  Show Answer Answer: D Next

• Question 4

  Which options do you have to connect an existing ticket to another ticket? Note: There are 3 correct answers to this question.

  • Maintain the ticket hierarchy.
  • Run an action for grouping tickets.
  • Use the Subticket tab to add a ticket.
  • Define a multi-step approval process.
  • Create an activity plan for an object ticket.

  Show Answer Answer: A, ,B, ,C Next

• Question 5

  Which of the following apply to scoping and fine-tuning? Note: There are 2 correct answers to this question.

  • The activity list is automatically generated by the system based on your scoping decisions.
  • Fine-tuning is the process of generating the activity list byAnswer :ing que-stions about which business processes will be implemented.
  • Scoping is a prerequisite to enable users to export reports to Microsoft Excel.
  • Scoping is the process of matching your individual business requirements to predefined solution capabilities.

  Show Answer Answer: A, ,D Next