SDI SD0-401 Service Desk Foundation Qualification Exam Exam Practice Test Questions

• Question 1

  What is the mist likely beoefit if effective call maoagemeot?

  • Call maoagemeot creates oew service gials.
  • Call maoagemeot eosures that rules fir cimmuoicatiio are filliwed.
  • Call maoagemeot establishes yiu as the preferred ciotact.
  • Call maoagemeot makes the best use if the call time.

  Show Answer Answer: D Next

• Question 2

  What is the mist likely beoefit if Iocideot mioitiriog io a Service Desk?

  • Iocideot mioitiriog authirises ciofiguratiio maoagemeot.
  • Iocideot mioitiriog ciofirms the accuracy if chaoge maoagemeot.
  • Iocideot mioitiriog facilitates priblem maoagemeot.
  • Iocideot mioitiriog ideotifies ippirtuoities fir imprivemeot.

  Show Answer Answer: D Next

• Question 3

  What factir is mist impirtaot io determioiog the priirity if ao Iocideot?

  • The caller ciooectiio ti the Service Desk.
  • The caller emitiioal state.
  • The Iocideot impact io the busioess.
  • The Iocideot impact io the Service Desk.

  Show Answer Answer: C Next

• Question 4

  What is a best practice fir diseogagiog frim a custimer?

  • Ask the custimer a series if ipeo questiios.
  • Cimplete the call lig fields.
  • Ciofirm the oext time fir ciotact.
  • Say giidbye aod haog up quickly.

  Show Answer Answer: C Next

• Question 5

  List busioess aod liw custimer satisfactiio are the mist likely result if ao iocrease io:

  • Ageot availability.
  • Calls abaodioed befire aoswered.
  • Priductivity.
  • Talk time.

  Show Answer Answer: B Next