ServiceNow CIS-HR Certified Implementation Specialist - Human Resources Exam Exam Practice Test Questions

• Question 1

  In the base ServiceNow instance, how are User Criteria used?

  • To control which users can access the HR Case application
    
  • To control what a user sees in the information and suggested reading widgets
    
  • To control read and write access to Knowledge bases and articles
    
  • To control which users can access the HR Service Portal
    

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• Question 2

  When gathering requirements for HR Services, it is best to begin by defining the Service then working upwards, categorizing in progressively more detail. What are the basic categories used?

  • HR Service, Topic Detail, COE.
    
  • HR Service, Topic Category, Activity Category, Activities, COE.
    
  • HR Service, Topic Category, COE.
    
  • HR Service, Topic Detail, Topic Category, COE.
    

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• Question 3

  After the HR Admin [sn_hr_core.admin] role has been removed from the Admin role, how may a user with only the Admin role add members to HR groups?

  • The Admin must elevate their role to security_admin to add members to HR groups.
    
  • The Admin follows the same process as with any group membership change.
    
  • The Admin can no longer add members to HR groups.
    
  • The Admin must impersonate an HR Admin to add members to HR groups.
    

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• Question 4

  In the HR Guided Setup Module, why are some tasks locked in the Task view?

  • They require an elevated role to access.
    
  • They are deprecated tasks that should not be completed.
    
  • They require other tasks to be completed first.
    
  • They require a plugin to be activated first.
    

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• Question 5

  Scenario: You have an existing ITSM customer who is now implementing HR Enterprise. In UAT, they discovered that they get an error message about a Read operation from the HR scope to the Global scope being denied. You have verified that each Script Include was written correctly.What else must be done to allow the Script Includes to work in the HR application?

  • The Status of the associated record on the Application Restricted Caller Access list must be set to Denied.
    
  • You must create a custom ACL to allow the script includes to work.
    
  • The Status of the associated record on the Application Restricted Caller Access list must be set to Allowed.
    
  • You must change Scope for the script includes to work.
    

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