ServiceNow CIS-ITSM Certified Implementation Specialist - IT Service Management Exam Exam Practice Test Questions

• Question 1

  The ability to authorize requests is enabled using a role which requires a user license. What is this role?

  • Sn_approval_write
  • Sc_approver
  • Approver
  • Approver_user

  Show Answer Answer: D Next

• Question 2

  How are Releases related to Changes?

  • Releases are implemented prior lo Changes
  • Releases are comprised of one or more Changes
  • Changes are implemented prior to Releases
  • Changes are comprised of one or more Release

  Show Answer Answer: B Next

• Question 3

  Problem management provides what benefits for Incident management? Choose 2 answers

  • Incident managers authorize problem investigations
  • Solutions implemented reduce future incidents
  • Published workarounds help quickly resolve incidents
  • Problem Investigations automatically triggered for multiple user incidents

  Show Answer Answer: B, C Next

• Question 4

  Your customer is using the baseline Create Incident Catalog Item and would like to add a few additional input fields. How should you update the catalog item?

  • Edit in Catalog Builder
  • Edit in Item Designer
  • Edit in Catalog Item Designer
  • Edit in Form Designer

  Show Answer Answer: A Next

• Question 5

  Where should an admin go to view all of the search queries entered by users in the knowledge search?

  • [KD_feedback] table
  • [kb_view] table
  • Knowledge queries application
  • Search logs application

  Show Answer Answer: C Next