Guarantee

CertsChase is dedicated to providing premium quality products designed to give you a clear understanding of the actual certification exams. We encourage you to try the free demo of all our products to ensure you know exactly what you’re purchasing.

To build your confidence in our materials, CertsChase proudly offers a 100% Money-Back Guarantee. If you use our resources to prepare and do not pass your certification exam, we will refund your full payment—no questions asked.

We are confident in the effectiveness of our products and stand by their quality. However, this guarantee is in place to ensure that CertsChase delivers what is promised. It does not cover mistakes or negligence on the candidate’s part, such as not taking the exam. To protect against fraudulent claims and continue serving loyal customers, we’ve created a transparent refund policy that’s in your best interest.

Payment Refund Procedure

Our refund process is straightforward. To request a refund, provide the following information:

A scanned copy of your exam enrollment slip (to confirm registration).
A scanned copy of your result or score report.
The order number for the purchased product.
Your name and payment method.

Send these details to [email protected], and we’ll either refund your payment or offer a replacement product to help you pass your exam. Refunds are processed within 7 business days.

Payment Refund Policy

To maintain fairness and protect our Money-Back Guarantee, the following conditions apply:

Candidates must prepare with CertsChase materials for at least 7 days before the exam.
The guarantee is valid for products purchased within the last 30 days.
Refunds are not applicable for:
- Non-proctored exams taken online without supervision.
- Specific exams, including Adobe, Palo Alto, Cisco, Fortinet, Linux Foundation, IAPP, SAP, and SSCP.
- Retired exams (if materials were used for exams no longer offered).
- Discounted or free products.
- Bundles or packages.

CertsChase reserves the right to provide explanations for any refund claim. Our mission is to support you in your certification journey, and we aim to deliver exceptional products that meet your expectations. For further queries, feel free to contact us anytime!